Standards

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

ISO/IEC 17021:2006 contains principles and requirements for the competence, consistency and impartiality of the audit and certification of management systems of all types (e.g. quality management systems or environmental management systems) and for bodies providing these activities. Certification bodies operating to this International Standard need not offer all types of management system certification.

Certification of management systems is a third-party conformity assessment activity. Bodies performing this activity are therefore third-party conformity assessment bodies.

This Guide is intended to help producers to prepare clear and concise certificates to accompany certified reference materials. Such certificates, while maintaining their essential character, should help to provide, in summary form, all the information needed by the user of the reference. material.

This standard shall be applied to the production, processing of raw milk to heat- treated liquid milk and factory milk for human consumption. Additionally, it covers the composition and labelling of milk and milk products. Since the sale of raw milk for direct consumption by the end-consumer is prohibited by law under the Food and Drug Act and Regulations, this standard does not establish requirements for the sale of raw milk directly to the end consumer, nor does it set standards for such raw milk.

This Technical Specification - defines the rules applicable for the audit and certification of a food safety management system [FSMS] complying with the requirements given in ISO 22000 9or other sets of specified FSMS requirements), and - provides the necessary information and confidence to customers about the way certification of their suppliers has been granted.

This Technical Specification provides generic guidance that can be applied in the use of ISO 22000.

This International Standard specifies general requirements for accreditation bodies assessing and accrediting conformity assessment bodies (CABs). It is also appropriate as requirements document for the peer evaluation process for mutual recognition arrangements between accreditation bodies.

This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.