Standards

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

This document addresses the following aspects of complaints handling:

a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its products and services, including customer service;

b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

c) recognizing and addressing the needs and expectations of complainants;

d) providing complainants with an open, effective and easy-to-use complaints process;

e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service;

f) auditing of the complaints-handling process;

g) reviewing the effectiveness and efficiency of the complaints-handling process.

This document does not apply to disputes referred for resolution outside the organization or for

  This standard specifies the materials, profiles and dimensions of hot-dip

zinc coated corrugated steel sheets for general purposes.

This standard specifies the materials, profiles and dimensions of hot-dip zinc coated corrugated steel sheet for general purposes.

This document specifies the procedure for marking containers or labels for fertilizers.

This document is applicable to all fertilizers in containers or bulk.

This International Standard specifies the procedure for marking containers or labels for fertilizers, where national legislation permits. 

It is applicable to all fertilizers in containers. 

The requirements of this standard cover molded-case circuit breakers, circuit breaker and ground-fault circuit-interrupters, fused circuit breakers, high-fault protectors, and high-fault modules. These circuit breakers are specifically intended to provide service entrance, feeder, and branch circuit protection in accordance with the National Installation Codes in Annex B, Ref. No.1. This standard also covers instantaneous-trip circuit breakers (circuit interrupters) specifically intended for use as part of a combination motor controller in accordance with the National Installation Codes in Annex B, Ref. No. 1.

General purpose and power transformers of the air-cooled, dry, ventilated, and non ventilated types to be used in accordance with the National Electrical Code, ANSI/NFPA 70. Constructions include step up, step down, insulating, and autotransformer type transformers as well as air cooled and dry-type reactors orb) General purpose and power transformers of the exposed core, air-cooled, dry, and compound-filled types rated more than 10 kVA to be used in accordance with the National Electrical Code, ANSI/NFPA 70. Constructions include step up, step down, insulating, and autotransformer type transformers as well as air-cooled, dry, and compound-filled type reactors.