Standards

This International Standard contains requirements for the competence, consistent operation and impartiality of product, process and service certification bodies. Certification bodies operating to this International Standard need not offer all types of products, processes and services certification. Certification of products, processes and services is a third-party conformity assessment activity (see ISO/IEC 17000:2004, definition 5.5).

In this International Standard, the term “product” can be read as “process” or “service”, except in those instances where separate provisions are stated for “processes” or “services” (see Annex B).

This Technical Report provides examples of EPE that represent a range of applications from simple to elaborate.  They also represent a range of organizations (e.g., manufacturing and service companies; non-governmental organizations; government agencies; small medium and range enterprises; organizations with and without certified environmental management systems) and geographic locations.

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

This document addresses the following aspects of complaints handling:

a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its products and services, including customer service;

b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

c) recognizing and addressing the needs and expectations of complainants;

d) providing complainants with an open, effective and easy-to-use complaints process;

e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service;

f) auditing of the complaints-handling process;

g) reviewing the effectiveness and efficiency of the complaints-handling process.

This document does not apply to disputes referred for resolution outside the organization or for

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

  This standard specifies the materials, profiles and dimensions of hot-dip

zinc coated corrugated steel sheets for general purposes.

This standard specifies the materials, profiles and dimensions of hot-dip zinc coated corrugated steel sheet for general purposes.

These requirements cover products which are molded of insulating material and are intended to cover the outlet slots of receptacles having 1-15R and 5-15R configurations in accordance with Wiring Devices-Dimensional Specifications, ANSI/NEMA WD6.1.2 These requirements do not cover insulating devices provided to cover the unused outlets of a multi-outlet cord connector employed on a general-use cord set. The requirements for these devices are contained in the Standard for Cord Sets and Power-Supply Cords, UL 817. 1.3 These requirements do not cover receptacle closures provided as part of a flush device cover plate. These devices are covered by the requirements in the Standard for Metallic Outlet Boxes, UL 514A, or in the Standard for Nonmetallic Outlet Boxes, Flush-Mounted Boxes, and Covers, UL 514C.

: This standard applies to the transport of petroleum and petroleum products by road tanker wagons licensed by the Guyana Energy Agency.