Standards

This standard prescribes the requirements and the methods of test for carbonated beverages.

This standard specifies the requirements for the essential and desirable characteristics required to be analysed for ascertaining the suitability of potable water.

This standard specifies procedures for the nutrition labelling of foods. It applies to the nutrition labelling of all foods. It does not apply to foods for special dietary uses, more detailed provisions may be developed.

This part of ISO 15489 is an implementation guide to ISO 15489-1 -1 for use by record management professional and those charged with management records in their organizations. It provides one methodology that will facilitates the implementation of ISO 15489-1 in all organization that have a need to manage their records. It gives an overview of the processes and factors to consider in organization wishing to comply with ISO 15489-1.

This Technical Report gives guidelines for interpretation of the ISO 9000 series for application within the iron ore industry, including the mining , concentrating, pelletizing and shipping processes. This Technical Report will serve as a guide to help iron one producers develop a quality system that can be registered to the ISO 9000 series of quality management standards. The quality system elements have been directly matched to ISO 9001 that includes all quality system elements of ISO 9001, ISO 9002 and ISO 9003. Its is assumed that ISO 9001 is appropriate to the iron ore industry only when a strong design element for new product development exists.

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

This document addresses the following aspects of complaints handling:

a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its products and services, including customer service;

b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

c) recognizing and addressing the needs and expectations of complainants;

d) providing complainants with an open, effective and easy-to-use complaints process;

e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service;

f) auditing of the complaints-handling process;

g) reviewing the effectiveness and efficiency of the complaints-handling process.

This document does not apply to disputes referred for resolution outside the organization or for

This document is intended to help reference material producers (RMPs) in preparing clear and concise documentation to accompany a reference material (RM). It lists and explains mandatory, recommended and other categories of information to be considered in the preparation of product information sheets and RM certificates. This information can be used by RM users and other stakeholders in confirming the suitability of an RM or certified reference material (CRM). This document also contains the minimum requirements for a label attached to the container of an individual RM unit.

This stand prescribes the requirements for honey produced by the honeybees Apis mellifera and Meliponini sp. It specifies three grades of honey with requirements for production, handling, packaging, labelling, analytic sampling and testing of honey that is intended or offered for sale in the Caribbean Community. This standard takes into account the management of equipment and storage conditions of honey, and requirements for hygienic production that assures the safety of food for human consumption.