Standards

This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.

This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct.

This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.

This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.

These guidelines cover the development; implementation, maintenance, and improvement of strategies and system for training that affect the quality of the products supplied by an organisation.

This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties.

This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.

This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.

This International Standard provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size.

This document specifies the organizational context and underlying concepts for undertaking project, programme and portfolio management. It also provides guidance for organizations to adopt or improve project, programme and portfolio management using the standards prepared by ISO/TC 258.

This document is applicable to most organizations, including public and private organizations and it is not dependent on the size and type of the organization. It is also applicable to any project, programme and portfolio, regardless of complexity, size or duration.

Further guidance on project, programme and portfolio management, and the governance thereof, is given in ISO 21502, ISO 21503, ISO 21504 and ISO 21505.

This CARICOM Regional Standard establishes requirements for environmental management systems (EMS) to enable tourism establishments to formulate a policy, objectives and minimum performance requirements based on best environmental management practice.

It is intended for establishments providing tourism related services that wish to implement and maintain an EMS and demonstrate such conformance.

This standard does not apply to organisations such as government ministries, regulatory departments and agencies, associations and statutory bodies that do not provide a tourism related service.