This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

• Year of Declaration: 2006
• Reference: ISO 10002: 2004
• Number of Pages: 23
• Code: GYS 281
• Version:
• ICS Number: 35.100.05