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    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organization
    GYD 7,200
    Management Systems

    This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

    • Year of Declaration: 2009
    • Reference: ISO 10003: 2007
    • Number of Pages: 34
    • Code: GYS 469
    • Version:
    • ICS Number: 03.120.10