This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.

• Year of Declaration: 2009
• Reference: ISO 10001: 2007
• Number of Pages: 18
• Code: GYS 471
• Version:
• ICS Number: 03.120.10