This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes . These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. Service that is professional cost-effective and with risks which are understood and managed.

• Year of Declaration: 2005
• Reference: ISO/IEC 20000 -2 : 2005
• Number of Pages: 34
• Code: GYS IEC 20000-2
• Version: First revision
• ICS Number: 03.080.99