Standards

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

This document is intended to help reference material producers (RMPs) in preparing clear and concise documentation to accompany a reference material (RM). It lists and explains mandatory, recommended and other categories of information to be considered in the preparation of product information sheets and RM certificates. This information can be used by RM users and other stakeholders in confirming the suitability of an RM or certified reference material (CRM). This document also contains the minimum requirements for a label attached to the container of an individual RM unit.

This document specifies requirements for a food safety management system [FSMS] to enable an organization that is directly or indirectly involved in the food chain.

a) to plan, implement, operate, maintain and update a FSMS providing products and services that are safe, in accordance with their intended use;

b) to demonstrate compliance with applicable statutory and regulatory food safety requirements) to evaluate and assess mutually agreed customer food safety requirements and to demonstrate conformity with them;

d) to effectively communicate food safety issues to interested parties within the food chain;

e) to ensure that the organization conforms to its stated food safety policy;

f) to demonstrate conformity to relevant interested parties;

g) to seek certification or registration of its FSMS by an external organization, or make a self-assessment or self-declaration of conformity to this document.

This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.

This European Standard specifies a test method to determine the lastability of uppers or complete upper assembly irrespective of the material in order to assess the suitability for the end use.

This European has been prepared by Technical Committee CEN/TC 309 “Footwear”, the secretariat of which is held by AENOR. It shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by May 2002, and conflicting national standards shall be drawn at the latest by May 2002.

This European Standard specifies a test method for assessing the tear strength of upper, linings and insocks or complete upper assembly, irrespective of t material, in order to assess the suitability for the end use.

This European Standard specifies a method for determining the flex resistance of outsoles. This method is intended to assess the effect of sole materials and surface patterns on cut growth. This method is applied to outsoles that, in accordance with the test mentioned in Clasuse6, have a maximum longitudinal rigidity of 30 N.

This Standard describes a test method for the determining of the resistance to separation of the upper from the outsole or to separate adjacent layers of the outsole or to cause tear failure of the upper or the sole is measures. It also defines conditions of aging that can be used for production control. It applies to all types of footwear (cementing, vulcanization, injection moulding, etc.) where the evaluation of sole adhesion on the upper is needed and where the upper is continuously assembles (closed shoe).