Standards
This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.
This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.
These guidelines cover the development; implementation, maintenance, and improvement of strategies and system for training that affect the quality of the products supplied by an organisation.
This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.
This International Standard provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size.
This document specifies requirements for and gives guidance on the application of life cycle costing to create value for the development activities and operations associated with drilling, exploitation, processing and transport of petroleum, petrochemical and natural gas resources. This document covers facilities and associated activities within different business categories (upstream, midstream, downstream and petrochemical).
The extent of planning and management depends on the magnitude of the costs involved, the potential value that can be created and the life cycle phase. It also provides the means of identifying cost drivers and provides a cost-control framework for these cost drivers, allowing effective cost control and optimization over the entire life of an asset.
This document specifies requirements and gives recommendations on the management of integrity of a pipeline system throughout its life cycle, which includes design, construction, commissioning, operation, maintenance and abandonment.
This document is applicable to offshore pipelines for transporting petroleum and natural gas. It is applicable to rigid steel pipelines. It is not applicable to flexible pipelines, dynamic risers or those constructed from other materials, such as glass-reinforced plastics.
NOTE 1 An offshore pipeline system extends to:
— the first valve, flange or connection above water on platform or subsea mechanical connector with subsea structure (i.e. manifold or dynamic riser);
— the connection point to the offshore installation (i.e. piping manifolds are not included);
— the first valve, flange, connection or isolation joint at a landfall, unless otherwise specified by the onshore legislation.
NOTE 2 The components mentioned above (valve, flange, connection, isolation joint) include also any pup pieces, i.e. the offshore pipeline system extends to the weld beyond the pup piece, see Figure 1.
This document is used for integrity management, which is initiated at the design and construction stage of the pipeline. Where requirements of a design and construction standard (e.g. ISO 13623) are different, the provisions of this document will enhance the design and construction from an integrity perspective.
This document defines quality management system requirements for product and service supply organizations to the petroleum, petrochemical and natural gas industries.
This document is written as a supplement to ISO 9001:2015. The supplementary requirements and guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities associated with the petroleum, petrochemical and natural gas industries and to provide a framework for aligning requirements with complementary standards employed within the industries.
This document is applicable to all wells that are operated by the petroleum and natural gas industry. This document is applicable to any well, or group of wells, regardless of their age, location (including onshore, subsea and offshore wells) or type (e.g. naturally flowing, artificial lift, injection wells).
This document is intended to assist the petroleum and natural gas industry to effectively manage well integrity during the well life cycle by providing:
— minimum requirements to ensure management of well integrity; and
— recommendations and techniques that well operators can apply in a scalable manner based on a well’s specific risk characteristics.
Assuring well integrity comprises two main building blocks: the first is to ensure well integrity during well design and construction, and the second is to manage well integrity throughout the remaining well life thereafter.
This CARICOM Regional Standard establishes requirements for environmental management systems (EMS) to enable tourism establishments to formulate a policy, objectives and minimum performance requirements based on best environmental management practice.
It is intended for establishments providing tourism related services that wish to implement and maintain an EMS and demonstrate such conformance.
This standard does not apply to organisations such as government ministries, regulatory departments and agencies, associations and statutory bodies that do not provide a tourism related service.