Standards

This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.

These guidelines cover the development; implementation, maintenance, and improvement of strategies and system for training that affect the quality of the products supplied by an organisation.

This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.

This International Standard provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size.

This CARICOM Regional Standard establishes requirements for environmental management systems (EMS) to enable tourism establishments to formulate a policy, objectives and minimum performance requirements based on best environmental management practice.

It is intended for establishments providing tourism related services that wish to implement and maintain an EMS and demonstrate such conformance.

This standard does not apply to organisations such as government ministries, regulatory departments and agencies, associations and statutory bodies that do not provide a tourism related service.

This standard specifies requirements for an energy management and efficiency programme to be implemented at tourism establishments. It provides the basis to enable these tourism establishments to review their energy consumption and implement efficiency measures thus minimizing energy use.

This standard does not apply to organizations such as government ministries, regulatory departments and agencies, associations and statutory bodies that do not provide a tourism related service.

This standard outlines minimum requirements for performance, labelling, construction and testing of non-medical face masks. These non-medical face masks are intended to reduce the risk of general transmission of infectious agents but do not fall under the ambit of personal protective equipment (PPE).

This standard is applicable to non-medical face masks made out of paper, plastic, fabric or any other breathable materials, synthetic or natural, that are disposable or reusable. It also applies to non-medical face masks that are stitched or bonded by any other methods.

This standard does not apply to the following types of face masks:

a)     folded without stitching;

b)     medical; and

c)      elastomeric particulate respirators.

This standard does not address flame resistance, high-heat, electrical arc or related hazards.

This national standard specifies requirements for a management system where a micro, small, and medium-sized enterprise:

a) needs to demonstrate its ability to consistently meet applicable requirements for quality and occupational safety and health; and

b) aims to enhance its performance, through the process of continual improvement, assurance of conformity to applicable quality and occupational safety and health requirements, and the prevention of nonconformity by the application of this system.