Standards

This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.

These guidelines cover the development; implementation, maintenance, and improvement of strategies and system for training that affect the quality of the products supplied by an organisation.

This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.

This International Standard provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size.

This CARICOM Regional Standard establishes requirements for environmental management systems (EMS) to enable tourism establishments to formulate a policy, objectives and minimum performance requirements based on best environmental management practice.

It is intended for establishments providing tourism related services that wish to implement and maintain an EMS and demonstrate such conformance.

This standard does not apply to organisations such as government ministries, regulatory departments and agencies, associations and statutory bodies that do not provide a tourism related service.

This standard specifies requirements for an energy management and efficiency programme to be implemented at tourism establishments. It provides the basis to enable these tourism establishments to review their energy consumption and implement efficiency measures thus minimizing energy use.

This standard does not apply to organizations such as government ministries, regulatory departments and agencies, associations and statutory bodies that do not provide a tourism related service.

This document specifies chemical and labelling requirements for alcohol based hand sanitizers.

This standard applies to over-the-counter alcohol-based hand sanitizers.

This standard does not apply to:

a)              Non-alcohol based hand sanitizers;

b)              medical-grade hand sanitizers;

hand sanitizers used for surgical application

This standard specifies the minimum requirements and test methods for sodium hypochlorite solutions (liquid chlorine bleaches), including scented solutions. This standard also specifies the requirements for labelling and characteristics of containers.

This standard applies to solutions which contain sodium hypochlorite as the only active ingredient.

This standard does not apply to industrial grade sodium hypochlorite solutions.