Standards

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.

This document is intended to help reference material producers (RMPs) in preparing clear and concise documentation to accompany a reference material (RM). It lists and explains mandatory, recommended and other categories of information to be considered in the preparation of product information sheets and RM certificates. This information can be used by RM users and other stakeholders in confirming the suitability of an RM or certified reference material (CRM). This document also contains the minimum requirements for a label attached to the container of an individual RM unit.

This document specifies requirements for a food safety management system [FSMS] to enable an organization that is directly or indirectly involved in the food chain.

a) to plan, implement, operate, maintain and update a FSMS providing products and services that are safe, in accordance with their intended use;

b) to demonstrate compliance with applicable statutory and regulatory food safety requirements) to evaluate and assess mutually agreed customer food safety requirements and to demonstrate conformity with them;

d) to effectively communicate food safety issues to interested parties within the food chain;

e) to ensure that the organization conforms to its stated food safety policy;

f) to demonstrate conformity to relevant interested parties;

g) to seek certification or registration of its FSMS by an external organization, or make a self-assessment or self-declaration of conformity to this document.

This international standard provides guidelines for an organization to plan, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complains that have not been resolved by the organization, This International standard is applicable to complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process.

This International standard provides guidance for planning, developing , implementing, maintaining and improving customer satisfaction codes of conduct. This international standard is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified example of components of codes for different organizations.

These guidelines cover the development; implementation, maintenance, and improvement of strategies and system for training that affect the quality of the products supplied by an organisation.

This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.

This International Standard provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size.

1.1 The requirements of this standard cover holders and connectors for electric lamps, including incandescent, fluorescent, and other electric-discharge-type lamps, rated as indicated in Clause 6, to be used in accordance with the Canadian Electrical Code (CEC), Part I, C22.1, and the National Electrical Code (NEC), ANSI/NFPA 70. 1.2 These requirements cover screw lampholders, including those intended to be mounted directly on an outlet-box, lampholders for special uses, lampholders for electric signs, and adapters that convert one lampholder size to another.

These requirements cover FITTINGS for use with cable and conduit intended for installation in accordance with the National Electrical Code, ANSI/NFPA 70, the Canadian Electrical Code (CEC), Part I, CSA C22.1, and the Standard for Electrical Installations, NOM-001-SEDE. 1.2 These requirements cover CONDUIT LOCKNUTS, conduit BUSHINGS, metal stud BUSHINGS, CONDUIT BODIES, and entrance ELBOWS; FITTINGS for electrical metallic tubing, flexible metal conduit, intermediate metal conduit, liquid-tight flexible conduit, rigid metal conduit, and SERVICE-ENTRANCE HEADS; FITTINGS or box clamps referenced from other standards for armored cable, metal-clad cable, aluminum-sheathed cable, mineral-insulated cable, nonmetallic-sheathed cable, service-entrance cable, and tray cable, and submersible FITTINGS; FITTINGS for flexible cord, flexible nonmetallic and metallic tubing, INSULATING BUSHINGS, grips, reducing washers, and NIPPLES.