Standards

This part of ISO 2859 specifies sampling plans and procedures for inspection by attributes of discrete items. it is indexed in terms of the Acceptable Quality Level (AQL).

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

This part of ISO 15489 is an implementation guide to ISO 15489-1 -1 for use by record management professional and those charged with management records in their organizations. It provides one methodology that will facilitates the implementation of ISO 15489-1 in all organization that have a need to manage their records. It gives an overview of the processes and factors to consider in organization wishing to comply with ISO 15489-1.

This International Standard provides guidance on the process of complaints handing related to products within an organization including planning design, operation, maintenance and improvement. the complaints handing process described is suitable for use as one of the processes of an overall quality management system. This International standard is not applicable to disputes referred for resolution or employment-related disputes.